Last Updated: 22 July 2026

Refund & Cancellation Policy

At Smart Agile Marketing Sdn. Bhd. (“Smart Agile”, “we”, “our”, or “us”), we are committed to delivering professional digital marketing services with transparency and fairness. By engaging our services, you acknowledge that you have read, understood, and agreed to the following Refund & Cancellation Policy.

1. Seven (7) Days Cooling-Off Period

All clients are entitled to a seven (7) calendar days cooling-off period commencing from the date full or partial payment is received by Smart Agile Marketing Sdn. Bhd.

If the Client wishes to cancel the project during this cooling-off period, a written cancellation request must be submitted via email or other official communication channels.

Provided that no work has commenced, the Client may be eligible for a refund, less any applicable administrative, banking, payment gateway, or transaction fees incurred.

Upon the expiry of the seven (7) calendar days, the project shall be deemed to have entered the planning and production stage. From that point onwards, all payments made are strictly non-refundable, regardless of whether the project has commenced, is in progress, or has not yet been delivered.

2. Project Commencement

To ensure efficient project scheduling and resource allocation, the Client is required to commence the project within sixty (60) calendar days from the date of payment.

Project commencement includes, but is not limited to:

Attending project briefing or onboarding sessions;
Providing the required information, materials, branding assets, or content;
Granting access to advertising, website, or social media accounts where applicable;
Responding to requests necessary for project initiation.

If the Client fails to commence the project within sixty (60) calendar days from the payment date for any reason, the project shall be deemed to have been voluntarily abandoned by the Client.

In such circumstances:

Smart Agile Marketing Sdn. Bhd. reserves the right to close the project without further notice.
All payments made shall be forfeited.
No refund, credit, replacement service, extension, or transfer will be provided.
3. Client Delays

The Client acknowledges that the successful completion of any project depends on timely communication, approvals, feedback, and the submission of required information or materials.

Any delay caused by the Client, including but not limited to delayed responses, missing information, late approvals, or failure to attend scheduled meetings, may result in corresponding extensions to the project timeline.

Smart Agile Marketing Sdn. Bhd. shall not be held responsible for any delay in project completion arising from the Client’s actions or inaction.

4. Non-Refundable Services

After the expiry of the seven (7) days cooling-off period, all fees paid for services shall be non-refundable.

This includes, but is not limited to:

Marketing Strategy
Digital Marketing Consultation
Branding Strategy
Brand Identity Design
Graphic Design
Creative Design
Copywriting
AI Content Creation
AI Image Generation
AI Video Production
Video Production
Photography
Website Design
Website Development
Landing Page Development
Social Media Management
Digital Advertising Setup
Facebook & Instagram Advertising
Google Ads
TikTok Advertising
Lead Generation Campaigns
Funnel Development
Marketing Automation
Training, Workshops, and Consultancy Services
5. Monthly Retainer Services

For recurring monthly services, either party may terminate the engagement by providing thirty (30) calendar days’ written notice, unless otherwise stated in a separate Service Agreement.

The Client shall remain responsible for payment of all work completed, services rendered, and expenses incurred prior to the effective termination date.

6. Courses, Workshops & Training Programmes

Registration fees paid for courses, workshops, seminars, coaching sessions, or training programmes are non-refundable.

If Smart Agile Marketing Sdn. Bhd. cancels an event, participants may choose either:

A full refund; or
A transfer to another available session.

No refunds will be provided for failure to attend a scheduled course or training programme.

7. Advertising Budget

Advertising budgets paid directly to third-party platforms including, but not limited to, Meta (Facebook & Instagram), Google, TikTok, LinkedIn, YouTube, or any other advertising platform are strictly non-refundable.

Smart Agile Marketing Sdn. Bhd. has no authority over the refund policies, billing practices, or advertising decisions of these third-party platforms.

8. Change of Mind

Refund requests based on the following reasons will not be accepted after the expiry of the cooling-off period:

Change of business direction
Change of marketing strategy
Change of management
Financial difficulties
Budget constraints
Dissatisfaction due to personal preference
Failure to utilise the purchased service
Delay caused by the Client
9. Force Majeure

Smart Agile Marketing Sdn. Bhd. shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government actions
Internet outages
Cybersecurity incidents
Labour disputes
Power failures
Failure of third-party software or service providers
10. Limitation of Liability

To the maximum extent permitted by applicable law, Smart Agile Marketing Sdn. Bhd.’s total liability arising from or relating to any service provided shall not exceed the total amount actually paid by the Client for the specific service giving rise to the claim.

Under no circumstances shall Smart Agile Marketing Sdn. Bhd. be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits, business interruption, loss of data, or loss of business opportunities.

11. Governing Law

This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Policy Updates

Smart Agile Marketing Sdn. Bhd. reserves the right to amend, revise, or update this Refund & Cancellation Policy at any time without prior notice.

The latest version published on our website shall supersede all previous versions.

13. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact Smart Agile Marketing Sdn. Bhd. using the contact information available on our website.