PRIVACY POLICY

Last Updated: 14 August 2026

Smart Agile Marketing Sdn. Bhd. (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, submit an enquiry, register for our services, or otherwise interact with us.

We are committed to handling personal data responsibly and, where applicable, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Full name
Contact number
Email address
Company or business name
Job title or occupation
Information submitted through enquiry or registration forms
Information provided through WhatsApp, email, social media, or other communication channels
Information relating to the services you enquire about or purchase
Payment or transaction-related information where applicable
Any other information that you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, website usage data, cookies, and similar technologies.

2. Purpose of Data Collection

The information collected may be used for purposes including:

Responding to your enquiries
Providing quotations, consultations, products, or services
Processing registrations, orders, or payments
Communicating with you regarding our services
Providing customer support
Managing our customer and prospect database
Improving our website, advertising, products, and services
Conducting marketing and advertising activities
Sending promotional information, updates, event invitations, or offers where permitted
Measuring advertising and marketing performance
Preventing fraud, misuse, or security incidents
Complying with legal, regulatory, accounting, or administrative requirements

We will only use your personal information for legitimate business purposes and purposes reasonably related to those described in this Privacy Policy.

3. Confidentiality of Personal Information

We take the confidentiality of your personal information seriously.

Personal information collected through our website, forms, advertisements, communication channels, or business activities will be treated as confidential and will only be accessed by authorised personnel or service providers who require such information to perform their duties.

We will not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Reasonable administrative, organisational, and technical measures will be taken to protect personal information against unauthorised access, disclosure, misuse, alteration, loss, or destruction.

4. Disclosure to Third Parties

Where reasonably necessary, we may disclose or provide access to personal information to selected third parties, including:

Employees and authorised representatives
Business partners involved in delivering our services
Website hosting and IT service providers
Customer relationship management (CRM) providers
Payment processors
Marketing, advertising, analytics, and communication service providers
Professional advisers such as accountants, auditors, consultants, or lawyers
Government authorities or regulatory bodies where required by law

Where third-party service providers process information on our behalf, we expect them to handle such information appropriately and only for the purposes for which access has been provided.

5. Marketing and Advertising

Where permitted by applicable law, we may use the contact information you provide to communicate with you regarding our services, promotions, events, courses, offers, or other relevant information.

We may also use advertising and analytics technologies provided by third-party platforms to understand website activity and improve the relevance and performance of our marketing campaigns.

You may request to stop receiving direct marketing communications from us at any time.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behaviour, measure advertising performance, and provide more relevant marketing communications.

These technologies may collect information such as device type, browser information, pages visited, interactions with our website, and referral sources.

You may manage or disable cookies through your browser settings. However, certain website functions may not operate properly if cookies are disabled.

7. Data Security

We take reasonable precautions to protect personal information under our control.

However, no method of electronic transmission or digital storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security against every possible cyberattack, unauthorised access, or security breach.

8. Data Retention

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to maintain appropriate business records, or to satisfy legal, regulatory, tax, accounting, or reporting requirements.

When personal information is no longer reasonably required, we may securely delete, anonymise, or dispose of it.

9. Your Rights

Subject to applicable laws and regulations, you may contact us to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request that we stop using your information for direct marketing
Withdraw consent where processing is based on your consent
Raise questions or concerns regarding how your personal information is handled

Certain requests may be subject to legal or regulatory limitations.

10. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, or external services.

We are not responsible for the privacy practices, security, or content of third-party websites. You are encouraged to review the privacy policies of those third parties before providing personal information.

11. Children’s Privacy

Our services are generally intended for adults. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

If we become aware that personal information relating to a child has been collected inappropriately, we may take reasonable steps to remove the information.

12. Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

The latest version will be published on this website together with the updated effective date.

By submitting your personal information through our website or communicating with us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information in accordance with this Policy, where consent is required by applicable law.